1. What is a Festival Payment Card?
Festival Payment Card* is the official and exclusive payment sytem for foods and drinks at EXIT Festival.
*The Card is not meant to be used at POS terminals and for withdrawing cash at ATMs
2. How do I pay at the Festival and where?
Payment for drinks, food and souvenirs at the EXIT Festival and camp is done with the Festival Payment Card only. When buying, it is enough to press the Card against a well-marked location on the card reader and the amount for drinks, food or souvenir will automatically be reduced from the Card!
3. Where can I get the Card and how much does it cost?
Festival Payment Card will be available at all top-up locations at the Festival and camp, as well as the top-up location in the center of Novi Sad, in front of the Serbian National Theatre (open hours: July 4 from 18h to 22h, July 5 and 6 from 16h to 00h). You need to pay the deposit of RSD 125, which will be returned during the refund at the end of the Festival.
4. How can I check the balance on my card?
At any moment you can check the available amount on your card by simply placing the card at the well-marked location that automatically displays your balance.
5. How much money can I put on the card?
You can top-up the Card with as much money as you like, but there is the minimum amount (RSD 500 for the first top-up) and the maximum amount (RSD 30,000).
6. Is it necessary for the top-up payment to be in cash or I can use my debit/credit card as well?
All top-up locations for the Festival Payment Card support both manners of payment.
7. Can I refund the unused funds from the Festival Payment Card?
Of course. It is possible to withdraw the unused funds at any moment at the cashpoints in charge of this (marked with “refundacija/refund”). It is necessary for the refund to be done at the Festival or in the camp, since there will be no additional refunds available!
8. Is there a limit as to the amount of refund?
All the top-up locations at the festival can refund up to RSD 10,000.
9. Can the Festival Payment Card for the EXIT Festival be used in Montenegro, at the Sea Dance Festival?
Payment with the Festival Payment Card will be the official payment system at the Sea Dance Festival as well, however, the EXIT Festival Payment card cannot be used at the Sea Dance Festival, since these are two different countries and currencies.
10. Can I use my Festival Payment Cards from previous years?
No, you need to take a new Festival Payment Card.
11. What happens if I lose the card?
Festival Payment Card are not personalized cards, and if by chance you lose the card you cannot regain the funds left on the card.
